Last updated: July 2026
Who this covers
This policy explains how Atelier Maids handles the information you share with us, whether you request a quote, fill in the contact form, book a clean, or just browse the site. It applies to our website and to the cleaning services we provide across the Greater Toronto Area.
What we collect
When you ask for a quote or get in touch, you give us details like your name, company, email, phone number, the address of your space, and whatever you tell us about the job. If you become a client, we also keep the information needed to schedule visits, send service reports, and handle billing.
When you visit the site, we collect a small amount of technical information automatically, such as your IP address, browser type, and the pages you view. We use this to keep the site working and to understand what people find useful.
How we use it
We use your information to reply to your request, prepare a quote, schedule and carry out cleaning, send you a report after each visit, take payment, and keep in touch about your service. We may also use it to improve the site and to meet our legal and tax obligations.
We only send marketing messages if you have asked for them or agreed to receive them, and you can opt out at any time.
When we share it
We do not sell your information. We share it only with the people who need it to serve you: the crew assigned to your account and the service providers who help us operate, such as scheduling, payment, and email tools. Those providers may only use your information to do their job for us.
We may also disclose information if the law requires it, or to protect our rights, our people, or the safety of others.
Cookies and analytics
The site uses cookies and similar tools to remember your preferences and to measure how the site is used. You can control cookies through your browser settings. Turning some off may change how parts of the site behave.
How we protect and keep your information
We use reasonable safeguards to protect your information against loss, theft, and unauthorized access. No method of storage or transmission is perfectly secure, but we take the responsibility seriously.
We keep your information only as long as we need it for the purposes above or as the law requires, and then we securely delete or anonymize it.
Your choices
You can ask to see the information we hold about you, correct it, or have it deleted, and you can withdraw consent for marketing at any time. To make a request, email us at hello@ateliermaids.com and we will respond within a reasonable time.
Children and third-party links
Our services are meant for businesses and adults, and the site is not directed at children. The site may link to other sites we do not control, and this policy does not cover how those sites handle your information.
Changes and contact
We may update this policy from time to time, and the date below shows the latest version. If you have any questions about your privacy, email hello@ateliermaids.com or reach us through the contact page.